Privacy and Data Protection


1. Privacy and Data Protection

1.1 Collection of Personal Data

Proladdore collects and processes personal data strictly necessary to enable its services (name, email, payment, etc.) are collected to operate services.

1.2 Data Sharing

Data may be shared with:

  • Payment Partners (Stripe, PayPal): To process transactions (these services have their own privacy policies).

  • Advertisers: Anonymized data for personalized advertising (user can opt-out in settings).

  • Legal/Government Authorities: In compliance with legal orders (e.g. IRS, DMCA subpoenas in the USA).

1.3 Data Retention and Deletion

Standard term: Data is stored for 5 years after the last activity (for audit purposes, complaints or tax obligations).

1.4 User's Rights

Access, rectify or delete data via staff@proladdore.com


2. Use of Cookies and Tracking

Proladdore uses cookies and similar technologies to ensure the proper functioning of the platform, improve your experience and offer relevant advertisements.

2.1. Necessary Cookies

These are essential for the basic functioning of the platform, such as:

  • Keeping your session active after logging in.

  • Ensuring the security of your account (fraud protection).

  • Remembering your language or region preferences.

You cannot disable these cookies, as they are necessary for the platform to function properly.

2.2. Analytics and Marketing Cookies
  • Google Analytics and Hotjar: Collect anonymous data about how you use the platform (pages visited, browsing time) to improve our services.

  • Meta Pixel and Google Ads: Allow us to display personalized ads based on your browsing behavior (if you have accessed Proladdore from an ad).

2.3. How to Control or Disable Cookies

You can manage your cookie preferences in two ways:

Browser settings:

  • In Chrome: Go to Settings > Privacy and Security > Cookies.

  • In Firefox: Options > Privacy and Security > Tracking.

  • In Safari: Preferences > Privacy.

Direct opt-out in third-party tools:

  • Google Analytics: Opt-out tool.

  • Meta Ads: Manage preferences.

2.4. Storage Time
  • Session cookies: These are deleted when you close your browser.

  • Persistent cookies: These can last up to 12 months (except those essential to comply with legal obligations).

Please note: If you disable non-essential cookies, parts of the platform may not function properly and the ads you see will be less relevant.


3. Advertising (Ads)

How Our Advertising Works

Proladdore displays relevant ads to help keep the platform interactive. These ads are personalized based on:

  • Your interests (identified by browsing cookies)

  • Your activity on the platform (such as the types of projects you view)

  • Basic demographic information (such as region and language)

Technologies Used

We work with trusted advertising networks, including:

  • Google Ads - For advertising on search engines and partner sites

  • Meta Ads - For campaigns on Facebook and Instagram

  • Programmatic advertising networks - Which help to serve relevant ads

What Data Is Used?

We only collect non-personal data for advertising

What we DON'T do:

  • × We do not sell your personal data

  • × We do not share information such as email or CPF with advertisers

  • × We do not use sensitive data for advertising

For Advertisers

If you want to promote your services on Proladdore:

We offer segmented options by:

  • Service category

  • Geographic region

  • Type of target customer

All ads follow our content policies


4. Community Terms

Proladdore is a platform that values respect, collaboration, and the safety of all users. By participating, you agree to follow these basic rules of coexistence:

4.1 Mutual Respect

The following are strictly prohibited:

  • Hate speech: No form of discrimination, racism, xenophobia, homophobia, or personal attacks.

  • Harassment: Stalking, threats, offensive comments, or public embarrassment.

  • Spam: Repetitive messages, unauthorized advertising, or links to addresses outside the platform.

  • Illegal content: Nothing related to fraud, lewd acts, violence, or any criminal activity.

4.2 Moderation and Consequences
  • Immediate removal: Proladdore may delete without prior notice any content that violates these terms.

  • Suspension or ban: Depending on the severity, your account may be temporarily suspended or permanently banned.

  • Reporting: If you find something that violates the rules, report it using the report button or contact support.

4.3 User Responsibility
  • Clients and Freelancers must communicate professionally.

  • If a project involves sensitive discussions, keep the dialogue in the private messages tab, not in public comments.

  • Do not try to bypass blocks by creating new accounts – this will lead to a permanent ban.

How to Maintain a Healthy Environment

✔ Be polite, even when criticizing.

✔ Report abusive behavior.

✔ Avoid political or religious discussions on the platform.

Serious violations will be reported to authorities if necessary (such as threats or criminal content).


5. Updates to the Terms of Service

Proladdore may modify these Terms of Service from time to time to ensure that they reflect:

  • Evolution of our platform and services

  • Changes in business practices

  • New legal or regulatory requirements

How Will We Be Notified?

For significant changes, we will send you a notice at least 7 days in advance.

Notification will be made by:

  • Registered email

  • Message on the platform

  • Banner highlighted on the website

Your Right to Choose:

You will have 30 days to decide whether to accept the new conditions

You may:

  • Continue using the service as normal (accepting the new terms)

  • Export your data and close your account

  • Contact Support for review and to clarify any doubts

Immediate Exceptions

Changes may be applied without prior notice only when:

  • Required by judicial or regulatory order

  • Necessary to correct serious errors

  • Related to urgent security issues

The Term will be considered Valid from the Publication date. The user will tacitly accept the new Term after continuous use of the platform under the new Terms.

Important tip: We recommend that you:

✓ Keep your registered email updated

✓ Review the notifications we send


6. Final Provisions

6.1 Severability (Salvatorian Clause)

Principle: If any part of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, such decision will not affect the validity of the remaining clauses.

Example: If a clause on arbitration is invalidated by a court, the rules on payments, privacy and conduct will remain valid.

6.2 Prohibition of Assignment

Rule: No part of this Agreement may be transferred or assigned (in whole or in part) without the prior written consent of Proladdore.

Exception: Proladdore may freely assign this Agreement in cases of:

  • Corporate restructuring (merger, acquisition).

  • Assignment required by law.

6.3 Applicable Law and Jurisdiction

Primary Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the State of New York (USA), without regard to the Federal Constitution of the USA.

Chosen Jurisdiction:

Any legal dispute shall be resolved accordingly with the laws of the State of New york.

For Brazilian users: Brazilian laws shall apply to specific matters and the secondary jurisdiction of the District of Belo Horizonte/MG, Brazil.

6.4 Indemnification ("Hold Harmless")

You agree to indemnify and hold Proladdore, its directors and employees harmless from:

Claims from third parties caused by:

  • Your breach of this Term.

  • Illegal content or copyright infringement published by you.

Legal costs arising from:

  • Legal or arbitration actions related to your use of the platform.

  • Fines imposed by regulatory bodies due to your conduct.

Example: If a Freelancer uses protected images in a project and the Client is sued, the Freelancer will bear all of Proladdore's legal expenses involved in the case.

6.5 Contact

For legal questions about these Terms:

legal@proladdore.com


Proladdore's Mission

To connect talents to opportunities in an agile, transparent and innovative way, acting as a ladder that propels Virtual Assistants and contractors towards their goals, while supporting each other. We use cutting-edge technology and humanized solutions to democratize access to freelance work, ensuring efficiency, security and mutual growth. At Proladdore, we believe that each connection is the basis for a future of achievements.

Mission Highlights:

✔ Smart connection (technology + humanization)

✔ Facilitation of access (democratization of AV work)

✔ Security and transparency (trustworthy relationships)

✔ Shared growth (mutual benefit between professionals and contractors)

What is Proladdore?

Proladdore is a platform designed for gamers who want to improve their skills, overcome challenges or simply play with someone who understands the subject.

At Proladdore, you will find virtual experts (VAs) available in real time to help you in a personalized way, whether in live sessions or in specific packages.

If you are looking to improve in your favorite game, you can choose the ideal VA, filter by game, mode and ratings from other players, all in a simple and secure way with the virtual currency system. And, if you have skills and want to earn extra income, Proladdore allows you to become a VA, offering assistance focused on the games you like the most at your own pace.

Whether you want to learn, improve or even earn money playing, Proladdore is the right community for players and experts to connect in a practical and direct way.

Proladdore's Objective

To connect players and virtual assistants with people who are looking to improve their skills, overcome challenges or have personalized gaming experiences, through a safe and transparent platform that uses a system of coins and evaluations.

Proladdore's Vision

To be the leading platform for hiring personalized services in the world of games and virtual consulting, creating a dynamic community where both clients and service providers can grow, learn and generate value in a safe and efficient way.